Career at Airtel Nigeria:Team Lead: Process & Business Analysis

Team Lead: Process & Business Analysis

Job Code: 5016

1.  Job Purpose

• To devise and implement the corporate and SME sales processes
• To do data analysis and MIS reporting for the enterprise segment

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2. Key Accountabilities

Expected End Results (“WHAT”)	Supporting Activities (“HOW”)
Business analysis and profitability	To analyse the data for the enterprise and SMB customer base for business operations and management reporting To recommend interventions required basis the data analysis for furthering the business interests
Customer end metrics	To ensure right customer metrics and KPIs are measured and reported
Process standardization	To ensure the SMB and Enterprise sales processes are adhered to for seamless customer delivery To work with BE team to align the processes for the enterprise segment o ensure correct KPIs reporting for the enterprise segment through billing and IT interventions, if required

3. Dimensions

§ Business monitoring and control § Process Adherence

4. Skills & Knowledge

Educational Qualifications & Functional / Technical Skills	Bachelors in Marketing, business management, engineering or computer science Should be good in analytics BE / process exposure will be an advantage
Relevant Experience (Type of experience and minimum number of years)	5+ years of commercial/business management experience 2+ years of industry experience
Other requirements (Behavioural etc.)	Ability to work cross functionally with teams